Housekeeping Office Supervisor

About the role

We prepare, inspire, empower, entrust in you! Join our dream maker culture. We look for people with great hearts who care and are passionate and want to be part of the Acqualina Difference. Deborah Yager Fleming, CEO and Partner, is committed to investing in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities.

Responsibilities

• Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.
• Report to: Director of Housekeeping/Assistant Manager.

Qualifications

• High school graduate.
• Fluency in English both verbally and non-verbally.
• Computer proficiency mainly in Excel, Word, Outlook, and PowerPoint.
• Familiarity with software and programs related to Hospitality/Housekeeping.
• Proven experience in housekeeping or a related field, with prior supervisory or coordinating experience preferred.
• Strong organizational and time-management skills, with the ability to prioritize and multitask.
• Excellent communication and interpersonal skills to effectively interact with staff, management, and guests.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, including Forbes/LQA/AAA standards.
• Assign guestrooms to room attendants and turndown attendants in Rex/Hotsos.
• Assign and monitor cleaning of arrival rooms, daily/evening services, and special guest requests.
• Assign and monitor completion of balcony cleaning and item delivery via Hotsos tickets.
• Ensure adequate staff is scheduled for the following shift.
• Update room status in Opera Cloud as required.
• Anticipate guest and residents’ needs, responding promptly while following all company standards.
• Ensure HOTSOS tickets are reviewed and resolved daily in a timely manner.
• Manage HOTSOS tickets and assign them in a relevant manner, in order of priority.
• Remain informed on the status of all open HOTSOS tickets, on a daily basis.
• Log and action all guest and resident complaints, ensuring guest and resident satisfaction, whether by resolving the complaint and/or escalating it to the pertinent leader.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Available laundry/dry cleaning services and hours of operation.
• Set up workstation with necessary supplies and resource materials.
• Read previous shift handover email daily and record all pertinent information in the handover email sent to the following shift.
• Check employee attendance and document tardiness and absenteeism.
• Log departmental days off requests.
• Complete supply requisitions and generate Purchase Orders to be submitted to the Director of Housekeeping.
• Prioritize assignments and tasks for the shift.
• Make telephone calls to specified individuals as necessary and/or requested by the Managing Team.
• Make photocopies as required.
• Attend designated meetings.
• Maintain all necessary reference books and manuals as required.
• Create work orders for maintenance and repairs in Hot-SOS.
• Support and coordinate guestroom deep cleaning program.
• Maintain PRP/Deep Clean records.
• Clock out completed/pending rooms/areas as required.

Secondary Job Functions

• Attend designated meetings, take minutes, transcribe, and distribute.
• Assist in inventory of housekeeping supplies as assigned.
• Assist in all areas of Housekeeping as assigned.

Benefits

• Competitive Wages.
• Medical, Dental, Vision Insurance.
• Life Insurance.
• 401K Program.
• Paid Holidays and Vacation.
• Outstanding Recognition and Awards Program.
• Effective Training Programs.
• Tuition Reimbursement.
• Complimentary Parking and Meals in Dedicated Employee Restaurant.
• PREFERRED PRICING ON FOOD AND BEVERAGE, SPA TREATMENTS AND RETAIL PURCHASES.
• Management Programs to Progress on Your Career Journey.
• Health and Wellness Fairs.