Housekeeping Supervisor

Essential Job Functions

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Mets or exceeds hotel guest satisfaction goals.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.

Guest Service

• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Surensit hotel staff, including all new hires, are trained to meet service standards.
• Develops and maintains incentive programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.