Housekeeping Supervisor

Responsibilities

• Supervise housekeeping operations to ensure cleanliness and adherence to health regulations.
• Ensure achievement of overall financial results, guest satisfaction, and positive employee relations.
• Provide quality room cleanliness and room supplies to guests.
• Respond to guest concerns or requests courteously and provide service recovery when necessary.
• Train and model appropriate guest service standards to assigned staff.
• Interview, hire, coach, and develop housekeeping associates.
• Evaluate staff performance and coach to meet department standards.
• Deliver discipline/corrective action and make termination decisions with manager's support.
• Motivate staff by setting goals, providing feedback, and recognizing employees.
• Analyze quality issues, identify training needs, suggest changes, and ensure implementation.
• Utilize available resources and adhere to CSM training policies.
• Promote a collaborative and professional work environment.
• Attend department/hotel meetings to ensure proper communication and planning.
• Assist in managing housekeeping/laundry initiatives and meeting productivity standards.
• Manage labor through proper scheduling, monitoring, and adjustment based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.

Qualifications

• Prior housekeeping supervision experience preferred.
• Attention to detail, customer-focused, and ability to perform duties in a fast-paced environment.
• High school diploma or GED required.
• Ability to lift, push, and pull up to 75 pounds on a regular basis.
• Significant bending required.