Housekeeping Office Coordinator - Tahiti Village

About the role

The Housekeeping Office coordinator assists the Director and Assistant Executive Housekeeper by performing office administrative duties.

Responsibilities

• Follow all company policies and procedures.
• Follow all Housekeeping operating procedures.
• Maintain effective communication within all departments and Housekeeping employees.
• Cook up work assignments for guest room attendants.
• Expedite guest request calls.
• Receive and audit all orders that are delivered to resort.
• Maintain a flexible work schedule.
• Follow all safety procedures.
• Perform all other job requests as assigned by management.
• Aid the Executive Housekeeper in controlling and reducing department expenses (uniforms, supplies, damaged articles).
• Update rooms control status worksheet using front desk status reports.
• Maintain department bulletin boards, ensuring posted information is kept current.
• Schedule and assign housekeeping services for check outs, towel and change services and deep cleans in an efficient manner.
• Maintain inventory for office supplies and purchase.
• Prepare work schedules for the department, to include daily assignments.
• Maintain organization of the Housekeeping Office.
• Ensure proper key control.
• Ensure all guest requests are completed in an efficient and timely manner.
• Maintain employee attendance records.
• Keep all department filing current.
• Maintain confidentiality.
• Aid in the development, implementation and organization of standard operating procedures.
• Provide direction to department employees.
• Maintain departmental reports and projects as assigned.
• Maintain employee files.
• Answer and document all incoming telephone calls using proper telephone etiquette.
• Maintain lost and found.

Requirements

• Must be able to move up to 50 lbs.
• Must have good written, verbal communication skills in English.
• Proficient in the use of computers and other office equipment.
• Must have a high school diploma or equivalent.
• Must have a minimum of two years office experience.
• Must have a basic knowledge of housekeeping functions and standard operating procedures.

Physical requirements

• Work Posture Requirements:
• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Bending (from waist): Frequently
• Crouching (squat): Occasionally
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): Occasionally
• Climbing (ladder): N/A
• Twisting: Rarely
• Reaching: Rarely
• Wrist Motion: Constantly
• Carrying Requirements:
• Items Carried: Files/File Boxes/Board Books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 10 LBS
• Moving/Lifting Requirements:
• Items Moved/Lifted: Paper Files
• Times Per Day: 5
• Maximum Weight: 10 LBS
• Move/Floor: Occasionally
• Move/Knee: Rarely
• Move/Waist: Occasionally
• Move/Chest: Occasionally
• Move/Overhead: Occasionally
• Push/Pull Requirements:
• Item Name: Desk Chair
• Frequency: Frequently
• Item Name: Office Furniture
• Frequency: Occasionally
• Environmental Conditions:
• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No