Housekeeping Office Coordinator

About the role

The role of the Office Coordinator is to coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day to day office operations for the housekeeping department.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Assign rooms to be cleaned each day to room attendants.
• Assign VIP to room attendants and supervisors.
• Respond to all phone calls/requests from guests and other departments.
• Monitor computer system, PMS, stats.
• Prepare supervisor boards of detailed information of rooms to inspect and action items.
• Submit maintenance requests to Synergy.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in department.
• Dispatch specific requests to floor supervisors and runners.
• Oversee hourly housekeeping reports.
• Ensure extra rooms and rollaway beds are logged accurately and on time.
• Log and calculate outside labor hours to assist Housekeeping management with accurate billing.
• Prepare paperwork for next day opening and verify schedules.
• Make changes to associate schedules as needed.
• Follows Omni’s Moments of Service or Forbes Service standards as applicable.
• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy request.
• Respond to all phone calls/requests from guests and other departments.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.
• Complete other tasks as assigned by management.

Qualifications

• Ability to work cohesively with co-workers and management both within and outside of your department.
• Ability to accurately and efficiently input information into computer systems.
• Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be able to speak, read, write and understand English and Spanish used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.