Housekeeping - Office Coordinator

The Fairmont Scottsdale Princess is a luxury resort located in the Sonoran Desert, offering 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious spa. The resort has been recognized with the AAA Five Diamond rating for over 30 years.

About the role

As a Housekeeping Office Coordinator, you will play a crucial part in ensuring that guest rooms are comfortable, inviting, and clean. You will be responsible for creating lasting memories for every guest and addressing their concerns promptly.

Responsibilities

• Ensure all guest concerns are addressed promptly, effectively, and all affected departments are notified through the guest log.
• Build excellent relationships with all departments within the hotel, communicating day-to-day updates and changes.
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings.
• Inform Room Attendants daily about priorities in their section.
• Follow departmental policies and procedures.
• Report necessary maintenance items and service standards.
• Follow all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications

• At least one year experience in hotel Housekeeping or Front Desk.
• Proficient in English (verbal & written).
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System.
• Proactive with a meticulous eye for detail.
• Strong organizational and communication skills.
• Able to convey information and ideas clearly.
• To evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guests.
• Able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervision.

Additional Information

Your Team And Working Environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One.

Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.