Housekeeping Manager

About the Role

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, including public areas and night cleaning. This role promotes an atmosphere that ensures customer and associate satisfaction, reporting directly to the Executive Housekeeper. A strong attention to detail and the ability to effectively interact with guests, other departments, and team members are essential.

Responsibilities

• Oversee housekeeping operations for guest rooms, public areas, and night cleaning.
• Ensure high standards of cleanliness and guest satisfaction.
• Collaborate with other departments in a fast-paced luxury hotel environment.
• Manage and support housekeeping staff to maintain efficiency and service excellence.

Qualifications

• Minimum of two years of previous Front Office or Housekeeping management experience in a luxury or lifestyle hotel.
• Clear, concise written and verbal communication skills in English.
• Ability to accurately compute and manipulate mathematical calculations.
• Proficient knowledge of property systems including Windows, OPERA PMS, Kronos, Rex, Birchstreet, and HotSOS.
• Previous experience with NYC unions is desirable.

Skills

• Warm and hospitable personality with a drive to assist others.
• Ability to work collaboratively across all departments.
• Flexibility to work a variety of schedules, including AM, PM, overnight, weekends, and holidays.
• Physical ability to grasp, bend, stoop, push or pull heavy loads up to 75 lbs., and lift or carry packages, boxes, and luggage.

Benefits

• Paid time off.
• Hotel discounts.
• Competitive insurance packages.
• Company-matched retirement savings plans.
• Life insurance.
• Opportunity to advance your career globally with Hyatt.