Housekeeping Manager

Duties And Responsibilities

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Maintain inventory levels and ordering of linens, guest supplies, and amenities.
• Support VIP and special guest room preparation and follow-up service.
• Maintain lost & found documentation and property-wide cleanliness inspections.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

Skills

• High attention to detail and service presentation.
• Leadership presence and team development capabilities.
• Excellent problem-solving and conflict resolution.
• Ability to manage multiple priorities in a fast-paced setting.
• Effective communication and time management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas.
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift.
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.