Housekeeping Manager

About the role

The Housekeeping Manager oversees the day-to-day operation of the housekeeping department to maintain the standards of service and cleanliness. They are responsible for providing direction and support to Room Attendants and Housemen.

Responsibilities

• Begin Day by inspecting all showrooms, out of order and vacant clean room
• Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
• Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
• Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
• Inspect and update all vacant clean inspected rooms in the computer as soon as they become available
• Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
• Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
• Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
• Check all due out rooms 3 times per day, at: 12, 2 and 4pm - All check outs must be cleared by 6pm
• Upon guest departure re-check room for any forgotten item
• Maintain database of guest preferences
• Report all room discrepancies with front desk daily before the end of shift
• Report Engineering deficiencies daily to Housekeeping Office Coordinator
• Encounters all guests and employees in a professional, service-oriented manner
• Report and handle all guest requests, complaints and service related issues
• Make recommendations to improve service and ensure more efficient operation
• Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
• Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintaining a good professional relationship with all contacts both inside and outside of the hotel
• Establish and maintain effective communication process with the entire hotel departments
• Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
• Assist with disciplinary action when necessary
• Assist with interviews and new hiring process

Requirements

• Frequent standing and walking around the property
• Carrying or lifting items up to 50 lbs
• Pushing or pulling items weighing app. 200 lbs
• Frequent bending, kneeling, stretching and/ or reaching
• Able to perform tasks higher than floor level

Skills and Ability

• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Excellent written and oral communication skills
• Outstanding guest service skills
• Guest-oriented, enthusiastic with a vibrant personality
• Hands-on approach
• Professional, service-oriented manner
• Approach all encounters with guests and employees in a professional manner
• Answer all general inquiries in the Hotel and F & B outlet
• Good listener and able to follow instructions
• Able to utilize all available resources to meet guest needs
• Good team player

Education & Experience

• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
• Excellent English, verbal and written communication skills
• Prior experience in Union Environment highly preferred

Physical requirements

• Frequent standing and walking around the property
• Carrying or lifting items up to 50 lbs
• Pushing or pulling items weighing app. 200 lbs
• Frequent bending, kneeling, stretching and/ or reaching
• Able to perform tasks higher than floor level