Housekeeping Lead Supervisor (Housekeeping Assistant Manager)

Summary

Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards.

Department: Housekeeping | Reports To: Housekeeping manager | Shift: Full‑Time, Year‑Round | Must be available weekends & holidays.

Key Responsibilities

• Supervise all employees in assigned sections.
• Responsible for homeowner checks.
• Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
• Perform homeowner inspections before arrival of all homeowners.
• Perform random quality inspections on vacant rooms and stay‑overs.
• Inspect all checkouts in assigned sections.
• Ensure all closets and storage areas are clean and stocked.
• Ensure cleanliness of rooms/areas in assigned sections and that all amenities are stocked (clean robes, slippers, folder, magazines, guest supplies).
• Inspect housepersons' work in assigned areas; ensure cleanliness is maintained and garbage and linen are picked up every two hours.
• Safely transport housekeepers to designated areas in a timely manner.
• Ensure units are cleaned to the Sundance standard within the proper amount of time.
• Train housekeepers on efficiencies used to meet cleanliness standards.
• Report missing or broken items in the units.
• Replace dishes in the units.
• Ensure housekeepers take all cleaning tools needed for the day.
• Ensure housekeepers follow the recycling program.
• Train, document, and follow up on standards of the week.
• Change status of cleaned rooms via phone and computer.
• Communicate problems and requests needing attention to other departments promptly.
• Delegate work evenly to room attendants and horsepersons in the assigned section.
• Assist in keeping the housekeeping office clean and organized.
• Ensure cleanliness and maintenance of Sundance vehicles.
• Ensure all checkout rooms are cleaned by 4:00 PM, then notify the Housekeeping Manager for additional assignments.
• Ensure each employee wears a neat and complete uniform, including nametag, in compliance with Sundance and Housekeeping appearance policies.
• Make sure all keys and radios checked out are returned to safety.
• Assess housekeeping inventory daily and order products when necessary.
• Conduct written inventory once monthly.
• Conduct employee reviews once per quarter.
• Maintain stock of housekeeping equipment and place orders as needed.
• Track spending in the housekeeping checkbook.
• Communicate with other departments as needed to elevate guest experience or solve problems.
• Conduct new employee interviews and process new‑hire paperwork.

Supervisory Responsibilities

• Directly supervise around 40–80 employees.
• Carry out supervisory duties in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline employees.
• Address complaints and resolve problems.

Qualifications

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Valid U.S. driver’s license in good standing per Sundance’s insurance guidelines.
• Ability to regularly lift/move up to 10 lb, frequently up to 25 lb, and occasionally up to 50 lb.
• Must be 21 years of age or older.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Work Environment

• Regular exposure to toxic or caustic chemicals.
• Noise level is usually moderate.

Benefits

• Subsidized medical, dental, and vision coverage.
• 401(k) plan.
• Paid time off policy.
• Employee discounts on dining and resort amenities.

Schedule

Full‑time, year‑round position with required availability on weekends and holidays.