Housekeeping Crew Leader

Position Summary

This position supports the work of the YMCA of the Rockies, Estes Park Center, a mission‑based family and group conference and retreat center serving more than 150,000 guests annually. The Housekeeping Crew Leader is responsible for leading a housekeeping team in cleaning cabins and lodges, ensuring quality, accountability, efficiency, and timeliness in preparing guest accommodations in accordance with Estes Park Center housekeeping standards.

Mission and Culture

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters, and we count on our staff to provide extraordinary mission‑based experiences for our guests and for each other.

Essential Functions

• Supervise, coach, and train teams of 4–10 housekeeping crew members, ensuring all cleaning tasks meet established quality and performance standards.
• Ensure that all chemicals and vehicles are properly operated and maintained.
• Follow and enforce safe practices and procedures for handling chemicals and biohazards.
• Work both AM and PM shifts as required.
• Report to the Housekeeping Operations Manager regarding project progress, team performance, and departmental needs.
• Possess a valid U.S. state‑issued driver’s license, maintain an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Possess the physical stamina required to work in the environment described herein.
• Bilingual skills preferred.

Requirements / Qualifications

• Minimum of one year of experience in the hospitality industry.
• Assist with the operation of Lost and Found, Dish Room, and Quality Control duties as assigned.
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies mission, policies, and programs.
• Demonstrate excellent customer service skills—friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program and promote safe work practices for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse‑of‑risk‑management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism.
• Support organizational environmental sustainability goals through collaboration with sustainability leadership.
• Meet acceptable criminal background check standards.
• All other duties as assigned.

Work Environment & Physical Demands

Work is performed primarily indoors within cabins, lodges, and common areas, with occasional work outdoors in various weather conditions. The role requires regular standing and walking for extended periods, frequent stooping, kneeling, bending, reaching, lifting, and carrying of cleaning supplies or equipment, and the ability to lift and transport items weighing up to 50 pounds. Communication with team members and guests is essential. The noise level is generally moderate but may vary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.