Housekeeping Coordinator

About The Job

We are seeking a detail-oriented and organized Housekeeping Coordinator to support the daily operations of the housekeeping department at The Seagate Hotel. This role is essential in ensuring efficient communication, coordination, and follow-through across departments to maintain the highest level of service delivery.

Responsibilities

• Cook up daily housekeeping operations, including room assignments, status updates, and prioritization of cleaning schedules
• Create and review operational reports, including room status, sold-out reports, and discrepant room tracking
• Create daily boards and assign room attendants, inspectors, and house attendants using systems such as ALICE
• Serve as the primary point of contact for the housekeeping ticketing system, dispatching and tracking requests
• Answer and respond to internal and external guest calls, ensuring prompt and professional service
• Document and resolve room discrepancies in coordination with the Front Desk
• Maintain accurate records, logs, and administrative reports in a timely manner
• Process guest and operational requests, delegating tasks efficiently to appropriate team members
• Communicate operational updates and concerns to leadership and assist in resolving day-to-day issues
• Support the Director of Housekeeping and assist with supervisory coverage when needed
• Aid in coordinating daily housekeeping activities, including inspections, evening service, and special requests
• Maintain knowledge of hotel outlets, services, and operating hours to assist guests effectively
• Support the housekeeping team in maintaining clean and organized work and public areas
• Support the housekeeping team in maintaining clean and organized work and public areas
• Perform other duties as assigned

Requirements

• Previous experience in housekeeping, hotel operations, or administrative coordination preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills with a guest-focused mindset
• Ability to work efficiently in a fast-paced, team-oriented environment
• Experience with hotel systems such as ALICE, HMS, or similar platforms preferred
• Proficiency in basic computer applications and reporting tools
• Flexibility to work varied shifts, including days, evenings, weekends, and holidays
• Ability to sit, stand, and walk for extended periods
• Ability to lift, push, pull, and carry up to 50 pounds