Housekeeping Coordinator

JOB OVERVIEW

The Housekeeping Coordinator serves as the central communication hub for the Housekeeping Department, ensuring the efficient coordination of daily operations in a fast-paced, full-service hotel. This position provides administrative support, manages room status updates, coordinates work assignments, communicates with guests and hotel departments, and ensures timely fulfillment of guest requests while maintaining the highest standards of hospitality and operational excellence.

DUTIES AND RESPONSIBILITIES

• Deliver exceptional guest service by providing genuine hospitality and creating positive guest experiences
• Respond promptly and professionally to guest inquiries, requests, and concerns, demonstrating empathy, sound judgment, and effective service recovery
• Provide accurate information regarding hotel facilities, amenities, services, and local attractions
• Cook up daily work assignments for Room Attendants, Housepersons, and Public Area Attendants to support efficient departmental operations
• Maintain accurate room status within the property's management system, including updates for clean, inspected, occupied, vacant, out-of-order, and out-of-service rooms
• Communicate room availability and operational updates with the Front Office to facilitate guest arrivals, departures, and room assignments
• Cook up and coordinate communication between Housekeeping, Engineering, Front Office, Laundry, Security, and other departments to ensure efficient hotel operations
• Receive, prioritize, and dispatch maintenance requests, following up to ensure timely resolution
• Cook up and coordinate the timely fulfillment of guest requests, including amenities, linens, and housekeeping services
• Assist with administrative support to Housekeeping leadership by preparing, maintaining, and organizing departmental reports, logs, records, and required documentation
• Aid in attendance tracking, scheduling support, payroll documentation, and other administrative functions as assigned
• Answer and manage a high volume of telephone calls, radio communications, and electronic requests from guests, team members, and other departments
• Maintain organized departmental files, records, and office systems while safeguarding confidential guest, employee, and company information
• Maintain a clean, organized, and professional housekeeping office and monitor office supply inventory to ensure operational readiness
• Support departmental productivity by identifying operational issues, communicating concerns promptly, and assisting with workflow improvements
• Foster effective communication and collaboration across all hotel departments to promote seamless operations and exceptional guest satisfaction
• Maintain compliance with hotel policies, brand standards, safety procedures, and departmental operating guidelines
• Support a positive, team-oriented work environment by assisting coworkers during periods of high occupancy and operational demand
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent required
• Minimum 3 years of experience in housekeeping, front office, hospitality, or a related hotel operations role preferred
• Previous experience in an administrative, coordinator, or supervisory support role preferred
• Experience in a full-service hotel environment preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills with the ability to deliver exceptional guest experiences
• Strong attention to detail with a high degree of accuracy in recordkeeping and data entry
• Ability to maintain confidentiality and exercise discretion when handling sensitive information
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to learn and operate hotel property management and housekeeping systems
• Strong problem-solving, critical thinking, and decision-making skills
• Ability to work independently while collaborating effectively as part of a team
• Ability to remain composed, professional, and service-oriented under pressure

SCHEDULE

The work schedule is based on the demands of the business. You must be available days, nights, weekends, and/or holiday availability are required.

PHYSICAL, MENTAL AND ENVIRONMENTAL & TECHNICAL DEMANDS

• Fast-paced environment, multiple tasks to be handled under time constraint
• Must be able to bend, crouch, kneel, and twist in the work area
• The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods
• Must be able to maneuver around property
• Must be able to sit for prolonged periods of time
• Must be able to operate a computer, telephone, and copier
• Must have manual dexterity to operate all office equipment
• May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.