Housekeeping Coordinator

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Housekeeping Coordinator is responsible for providing office coverage and clerical support to the Housekeeping Department; monitoring property management systems, updating room statuses, and providing other administrative duties. This role contributes to the organization as an active business partner responsible for supporting the company’s goals and objectives.

Roles and Responsibilities

• Ensure accountability and efficiency by having each associate properly sign out their Equipment each day.
• Makes daily assignments for all attendants (AM and PM).
• Respects designated sections for all attendants and ensures assignments are fair and reasonable.
• Manages all housekeeping tickets coming through knowcross and logs calls properly and dispatches them immediately.
• Ensures all guest calls are completed within the appropriate time frame and informs the manager of any delays or extra work required.
• Maintains transparency and communicates with internal and external departments, including engineering, security, IT, and front desk.
• Communicates politely and appropriately with guests, offering further assistance if needed.
• Assists with operations, performs other job responsibilities, follows hotel and departmental standards and procedures, and ensures associates wear all PPE.
• Performs routine thorough cleaning and disinfecting of radios and devices, reports defects in rooms, and reports maintenance issues to engineering.
• Reports suspicious persons or situations to the Housekeeping Managers.
• Behaves in a quiet and polite manner at all times, addressing issues with colleagues directly if uncomfortable speaking with them.
• Ensures attendants are on time for scheduled services and assists in maintaining the efficiency and smooth running of the Housekeeping Department.
• Reports to superior prior to any overtime accrual and promotes a positive image of the property during guest interactions.
• Reports any additional duties assigned based on business needs.

Qualifications

• A high school diploma or equivalent required.
• Ability to communicate clearly and speak, read, write, and understand English.
• Minimum of two years’ experience in customer service/hospitality preferred.
• Physical requirements include walking, standing, exerting well-paced mobility for up to 6 hours, lifting up to 15-40 lbs, bending, stooping, squatting, stretching, grasping, writing, sitting, and repetitive motions.

Equal Opportunity Employer

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.