Housekeeping Coordinator

Duties and Responsibilities

• Schedule and coordinate work assignments
• Dispatch work tickets appropriately
• Handle items for "Lost and Found" according to the Hotel’s standards
• Respond to all guests’ concerns in a timely and professional manner
• Supervise room attendants, housemen, and public attendants when needed
• Supervise an effective inspection program for all guestrooms and public space when needed
• Greet all guests with a friendly smile
• Report all missing items from rooms (i.e., irons/boards, hair dryers, etc.)
• Report any maintenance repairs immediately
• Perform all other tasks and duties as assigned

  Knowledge, Skills, and Attributes

  • Able to sustain composure, remain calm, and possess a positive attitude
  • Energetic and outgoing
  • Service oriented with excellent customer service skills
  • Able to follow directions with focus to detail, speed, and accuracy
  • Able to multi-task in a fast-paced work environment
  • Able to work under minimal supervision
  • Able to exercise confidentiality and discretion

  Qualifications

  • Education: High School Diploma or GED required. College degree preferred.
  • Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.