Housekeeping Coordinator

Reports To

Director of Housekeeping.

Position Summary

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures.

Requirements

• Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members.
• Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards.
• Highlight Vacant Dirty rooms, Long Stays, VIP’s, Rooms with glitches and preferences on the assignment boards.
• Follow up with the supervisors on any rooms that are pending and need to be inspected.
• Ensure all VIP/Special attention guest services have been completed.
• Reconcile assignments at end of day to generate reports.
• Issue and secure pagers and radios.
• Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner.
• Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management.
• Follow up on emails, taking the necessary actions and informing the Housekeeping management.
• Log and record all service requests, assigning the work, closing all requests and generating associated reports.
• Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations.
• Maintain pass-on log.
• Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers.
• Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping.

Experience And Education Required

• Education: High School Diploma is required.
• Experience: Minimum one year experience is a housekeeping coordinator preferred.

Skills Required

• Must Be Able To Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
• Most work tasks are performed indoors.