Housekeeping assistant |Residence Inn Opryland | Nashville TN

About the role

The Housekeeping Supervisor leads the team in transforming each room into a tidy, cozy haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

Responsibilities

• Serve as team lead for the entire housekeeping staff, including assigning and reviewing work.
• Oversee critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner.
• Provide training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keep purchasing costs and labor expenses in check.

Requirements

• At least one to three years of related experience.
• High School diploma or equivalent.
• Strong interpersonal skills and a passion for customer service.
• Ability to lead by example and foster a positive team culture.

Physical demands

This position is far from sedentary. Be prepared to:

• Move around for more than half of the time, including standing, sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, and climbing stairs.
• Accommodate varying schedules, including nights, weekends, and holidays.

Benefits

• Excellent pay.
• Hotel discounts.
• Food & Beverage discounts.
• Opportunity to be part of a growing hotel company.