Household Goods Dispatcher

About the role

Plans, organizes, and coordinates the scheduling and routing of shipments to control costs and ensure customer satisfaction. Manages Household Goods service crews for pick-up and delivery, resolves minor service and customer issues, and maintains accurate order statuses.

Responsibilities

• Execute shipment plans within branch operations and United Van Lines guidelines.
• Establish and maintain control of all drivers operating in the designated area.
• Rate and memo previous day’s paperwork; ensure timely status updates for all orders in the computer.
• Ensure Household Goods drivers’ paperwork is complete, accurate, and accounted for daily.
• Plan next day’s routes/orders and complete all pre-calls (24-hour notice).
• Assign vehicles and equipment to proper personnel.
• Maintain and audit driver logs and performance with the Operations Manager.
• Assist in maintaining vehicle records, repairs, services, and mileages.
• Ensure work assignments are adequately staffed to meet objectives and customer satisfaction.
• Inform Customer Service representatives of any order-related problems immediately.
• Maintain open communication regarding Sales needs and market conditions.
• Ensure excellent communication with Household Goods customers regarding scheduling and timeliness.
• Review and approve Household Goods system crew time cards and expenses.
• Investigate and analyze causes of shipment damage; take corrective action.
• Interface with the Accounting Department to resolve paperwork and rating issues.
• Maintain company goals and ratios for revenue and expenses.
• Control warehouse labor in conjunction with the Operations Manager.
• Ensure the warehouse is clean, neat, and well-maintained at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies and take corrective or disciplinary action as needed.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3-5 years’ experience; dispatch experience required.
• Excellent communication skills, both written and verbal.
• Detail-oriented and customer service-focused.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Ability to communicate effectively at all organizational levels.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Proven ability to work in a team environment and autonomously.

Skills

• Basic understanding of transportation logistics.
• Ability to read and interpret maps.
• Strong problem-solving and conflict resolution skills.
• Excellent telephone communication with a clear and pleasant speaking voice.
• Team-oriented with a commitment to continuous improvement.
• Ability to work with minimal oversight.
• Basic computer and typing skills for Microsoft Office and Google G Suite applications.