Household Goods Dispatcher

About the role

Plans, organizes, and coordinates the scheduling and routing of shipments to control costs and ensure customer satisfaction. Manages Household Goods service crews for pick-up and delivery, resolves minor service and customer issues, and maintains accurate order statuses.

Responsibilities

• Execute shipment plans within branch operations and United Van Lines guidelines.
• Establish and maintain control of all drivers operating in the designated area.
• Rate and memo previous day’s paperwork; ensure timely status updates for all orders in the computer.
• Ensure Household Goods drivers’ paperwork is complete, accurate, and accounted for daily.
• Plan next day’s routes/orders and complete all pre-calls (24-hour notice).
• Assign vehicles and equipment to proper personnel.
• Maintain records and audit driver’s logs and performance in conjunction with the Operations Manager.
• Assist in maintaining vehicle records, repairs, services, and mileages.
• Ensure work assignments are staffed with adequate crews to meet objectives and customer satisfaction.
• Inform Customer Service representatives of any order-related problems immediately.
• Maintain excellent communication with Household Goods customers regarding scheduling and timeliness.
• Review and approve Household Goods system crew time cards and expenses.
• Investigate and analyze causes of shipment damage and take corrective action.
• Interface with the Accounting Department to resolve paperwork and/or rating issues.
• Maintain company goals and ratios for revenue and expenses.
• Control warehouse labor in conjunction with the Operations Manager.
• Ensure the warehouse is maintained in a clean and neat fashion at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies and take corrective or disciplinary action as needed.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3-5 years’ experience; dispatch experience required.
• Excellent communication skills, both written and verbal.
• Detail and customer service oriented.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Ability to communicate effectively at all levels of the organization.
• Highly organized with a proven track record of working in a team environment and autonomously.

Skills

• Basic understanding of transportation logistics.
• Ability to manage several projects simultaneously.
• Ability to read and interpret maps.
• Strong partnering and teamwork skills.
• Ability to work with little oversight.
• Excellent problem-solving and conflict resolution skills.
• Clear and pleasant telephone communication skills.
• Team-oriented and personally committed to continuous improvement.
• Demonstrated ability to interface effectively and positively with all members of the organization.
• Basic computer and typing skills for Microsoft Office and Google G Suite applications.