Household Goods Dispatcher

About the role

Plans, organizes, and coordinates the scheduling and routing of shipments to control costs and meet profit goals while ensuring customer satisfaction. Manages Household Goods service crews for pick-up and delivery, resolves minor service and customer issues, and maintains accurate order statuses.

Responsibilities

• Execute shipment plans within branch operations and United Van Lines guidelines.
• Establish and maintain control of all drivers operating in the designated area.
• Rate and memo previous day’s paperwork; ensure timely status updates for all orders in the system.
• Ensure Household Goods drivers’ paperwork is complete, accurate, and accounted for daily.
• Plan next day’s routes/orders, complete pre-calls (24-hour notice), and assign vehicles/equipment.
• Maintain and audit driver logs and performance in conjunction with the Operations Manager.
• Assist in maintaining vehicle records, repairs, services, and mileages.
• Staff work assignments with adequate crews to meet objectives and ensure customer satisfaction.
• Inform Customer Service representatives of any order-related problems immediately.
• Maintain excellent communication with Household Goods customers regarding scheduling and timeliness.
• Review and approve Household Goods system crew time cards and expenses.
• Investigate and analyze shipment damage causes, taking corrective action as needed.
• Interface with the Accounting Department to resolve paperwork and rating issues.
• Maintain company goals and ratios for revenue and expenses.
• Control warehouse labor in conjunction with the Operations Manager.
• Ensure the warehouse is clean, neat, and well-maintained at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies and take corrective/disciplinary action as required.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3-5 years’ experience, including dispatch experience.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a strong focus on customer service.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Ability to communicate effectively at all organizational levels.
• Highly organized with a proven track record of working in team environments and autonomously.

Skills

• Basic understanding of transportation logistics.
• Ability to manage multiple projects simultaneously.
• Proficiency in reading and interpreting maps.
• Strong partnering and teamwork abilities.
• Capable of working with minimal oversight.
• Excellent problem-solving and conflict-resolution skills.
• Clear and pleasant telephone communication with a professional speaking voice.
• Team-oriented with a commitment to continuous improvement.
• Ability to interface effectively and positively with all organization members.
• Basic computer and typing skills for Microsoft Office and Google G Suite applications.