House Person - Hotel Katerina

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. What We Offer Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together! POSITION SUMMARY: The House Person at one of Oxford’s Four-Diamond luxury or boutique-style hotels is responsible for maintaining Four-Diamond standards of cleanliness and organization throughout the hotel. This position supports the housekeeping and operations teams by ensuring all public spaces, hallways, and back-of-house areas are immaculate, well-stocked, and guest-ready at all times. The Houseperson also assists with delivering supplies, setting up for special events, and responding to guest requests to enhance the luxury guest experience, The House Person plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times Public Area Cleaning and Sanitizing (70%): Maintain pristine cleanliness throughout all indoor and outdoor public areas of the hotel, including lobbies, hallways, meeting rooms, restrooms, stairwells, elevators, the pool area, fitness center, business center, entrances, walkways, parking areas, and surrounding groundsPerform routine dusting, vacuuming, mopping, and polishing to uphold Four-Diamond standardsMaintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area Stock and organize housekeeping closets and carts, ensuring efficiency for room attendants, may include taking supplies directly to room attendantsEmpty room attendant carts of soiled linen and trashClean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doorsMaintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security proceduresReport any maintenance repairs as needed Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Guest Relations (20%): Greet guests with warmth and hospitality, providing directions and expert-level recommendations when requestedAlways provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsEscort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packagesTransport guests using a company vehicle when necessary Other Duties (10%): Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staffAdhere to attendance policies and maintain regular availability for scheduled shiftsMay participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. Core Skills And Values Company Character – Supports company vision and valuesCustomer Service – Understands and meets the needs of customersDetail Orientation – Is accurate and methodical when following processes and instructionsPhysical Skills – Demonstrates capability of performing physical work in a variety of conditionsProfessional Appearance - Presents a professional and polished lookStress Management – Exhibits self-awareness and self-control in pressure situationsTeam Orientation – Works cooperatively with others, assisting voluntarilyTime Management – Does most important, guest-related work first Preffered Education & Experience High School Diploma or GED preferred1+ years Hospitality / hotel work experience preferred Job Requirements Proof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysReliable and consistent attendance Physical Requirements Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs. Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.