House Person

About the role

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest areas, elevators, and all assigned areas. The individual is also responsible for deliveries to the guestrooms.

Responsibilities

• Must adhere to the company's Service culture - 4 Keys to creating guests for life.
• Must participate in all resort required meetings and trainings.
• Walk assigned areas at beginning and end of shift; remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• Handle items for "Lost and Found" according to the resort standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the room attendants carts and take to/dispose in outside trash dumpsters, per resort procedures.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Clean public areas and offices, building's exterior and other areas as requested.
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.
• Assisting with any remaining stayover or vacant-room cleaning assignments, as directed by the Housekeeping Manager.
• Completing pending laundry and preparing linens for the following day.
• Performing standard houseperson duties, including removing trash, cleaning public restrooms, maintaining public areas, and restocking housekeeping supplies.
• Responding to Front Desk requests and delivering towels, linens, toiletries, and other guest amenities.
• Assisting with evening guest requests and operational needs throughout the hotel.
• Supporting Food & Beverage with in-room dining deliveries when needed. The employee would be permitted to retain any gratuity received for personally completing the delivery, subject to company policy.
• Maintaining communication with Housekeeping, Front Office, and Food & Beverage regarding completed and outstanding assignments.

Qualifications

• Experience in a resort or a related field preferred.

Working Conditions and Schedule

• Flexible and long hours sometimes required, including nights, weekends or holidays.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to stand during entire shift.
• Required to stand, walk, climb stairs; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, and bend (fold, organize, scrub, etc.)
• May have exposure to chemicals.

Pay

$21.00 to $22.00/hour DOE