House person

Responsibilities

• Clean and maintain all corridors and public areas in accordance with housekeeping procedures, standards, safety, and security rules to ensure guest satisfaction.
• Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty trash receptacles.
• Remove trash and/or linens and note any areas that need immediate cleaning.
• Clean all public areas (hallways, elevators, service areas, stairwells, etc.) in the prescribed manner while following safety and security procedures.
• Remove soiled linen, terry, and trash from service areas and transport to appropriate locations as prescribed.
• Aid section housekeepers as needed (e.g., bed boards, roll-ways, etc.).
• Stock linen and supply closets to maintain par inventories.
• Report any missing/found articles, damage, or merchandise problems to the Senior Housekeeper or supervisor.
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

Knowledge/Skills

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, and supervisor.
• Ability to assess required reaction to meet standards.

Physical Demands

• Pushing vacuum the entire length of hallways.
• Carrying supplies from department to assigned floor.
• Carrying dirty linen to laundry shoot.
• Removing room service trays and carrying dirty dishes to service area.
• Bending and kneeling to reach all areas (e.g., dusting, retrieving dirty dishes from floor).
• Mobility to reach all areas of responsibility, including shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing and/or walking throughout the shift.
• Climbing stairs—approximately 40 steps, 15% of a 40-hour week.