House Manager

About the role

The House Manager will collaborate with the Director and Assistant Director of Anti-Trafficking and Social Services and local social service providers in Philadelphia and Montgomery Counties to coordinate housing services for survivors of trafficking. The role focuses on eligibility screening, intake, needs assessment, program development, and fostering a trauma-informed, secure environment that supports residents’ emotional and intellectual growth.

Responsibilities

• Coordinate timely assessment of immediate needs and short-term aftercare services; facilitate referrals to the victim service network.
• Lead and support trauma-informed groups based on the Sanctuary Model (e.g., SELF, spirituality, expressive arts).
• Conduct weekly or biweekly trauma-informed team meetings for client reviews and program/building updates.
• Participate in a 24/7 on-call system and manage the 24/7 hotline for human trafficking victim response and service coordination.
• Engage with the Human Trafficking Response Team, field calls, and screen potential victims in partnership with law enforcement.
• Advocate for residents in the New Day, New Home Program and participate in resident extension meetings.
• Build and maintain relationships with local and federal law enforcement to ensure victim-centered policies and ongoing communication.
• Collect and enter case data; ensure compliance with HUD and other funder reporting requirements.
• Develop, review, and revise policies and procedures annually.
• Provide ongoing supervision to Community Engagement Coordinator, Victim Advocates, Housing Specialist, and the entire NDNH TH/RRH programs.
• Manage potential eligible referrals in coordination with the Director and Assistant Director of Anti-Trafficking.
• Collaborate with local social service and victim service agencies in Philadelphia and Montgomery Counties.
• Support clients’ reintegration into the community to help rebuild voice and regain power after trauma.
• Supervise and coordinate trauma-informed services in New Home, including short- and long-term aftercare.
• Maintain confidentiality in all communications and ensure the database is accurate and up to date.
• Submit timely reports to HUD, OVC, and other funders on a weekly, monthly, quarterly, and annual basis.
• Complete all required trainings for grant-funded programs and participate in awareness events as needed.
• Serve as a member of the Philadelphia CoC, attend meetings, ensure HUD compliance, and coordinate program entry through the Philadelphia housing system.

Requirements

• MSW or related degree required.
• Experience with program administration and community organizing.
• Three years of experience working directly with victims of commercial sexual exploitation or domestic violence; survivor experience may be considered.
• Understanding of domestic human trafficking issues.
• Experience with trauma-informed care; working knowledge of the Sanctuary Model preferred.
• Valid driver’s license and reliable transportation for site-to-site travel.
• Professional-level verbal and written communication skills.
• Bilingual in Spanish preferred.
• Completion of Pennsylvania’s Child Protective Services Law clearances and background checks, including PA Child Abuse History Clearance, PA State Police Criminal Record Check, PA DHS Criminal Record/Fingerprint Check, and a Pennsylvania-approved Child Abuse Recognition and Reporting Training.
• Alignment with The Salvation Army’s Mission.

Benefits

• Generous paid time off including holidays, up to 3 personal days, vacation, and sick time.
• Employer-funded pension plan with company contributions beginning after one year of employment.
• Comprehensive health care coverage with low employee premiums, co-pays, and deductibles.
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life.
• Access to Flexible Spending Accounts.
• Eligibility for the Federal Public Student Loan Forgiveness Program.

Pay

$59,000 – $61,000 per year, commensurate with education and experience.

Schedule

Full-time; Monday through Friday, 9:00 am – 5:00 pm; flexible schedule as needed.