House Manager

About the role

As House Manager, you will play a key role in ensuring the smooth operation of the hotel’s front-of-house, enhancing guest experiences, and driving revenue growth. You’ll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service. This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences.

Responsibilities

• Oversee daily front-of-house operations and respond promptly to guest needs
• Coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service
• Serve as first point of contact for guest and staff queries
• Handle Duty Manager shifts and emergency situations with confidence
• Report to the Hotel Director and Deputy General Manager

Requirements

• At least three years’ experience in hospitality management
• Solid knowledge of guest relations and F&B operations
• Experience with OPERA or Fidelio systems (preferred)
• Composure under pressure, strong decision-making, and attention to detail
• Clear communication and organizational skills
• Confidence in handling Duty Manager shifts and emergency situations

Development

The role offers clear progression to Deputy General Manager and Hotel Director. Full training and induction across all hotel areas will be provided. As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.

Pay and benefits

Pay: £38,500 - £42,500 per annum (OTE £44,100 - £48,100 per annum)

Hours: 45 hours per week, including weekends

Benefits include:

• Free B&B staff stays
• 35% discount on food, beverages & treatments
• Meals on duty
• Annual holiday increase (up to 33 days)
• Take home goods – cost price
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand
• Range of learning & development courses
• Private Health
• Critical Illness cover
• Death in service cover
• Trips and incentives
• Anniversary vouchers – dinner with wine for 2

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com