House Manager

About the role

The House Manager reports to the Sr. Director of Programs and is a full-time, nonexempt position. The role involves developing a safe and secure environment for residents, staff, and guests of My Mother’s House (MMH) and Richmond Hill (RH), two Hour Children’s transitional residences. MMH supports up to 14 women and/or families in the reentry process, while RH supports up to 9 single rooms for women. The House Manager focuses on community building and supports the continued development of independent living skills. This position may include holidays and/or weekends based on client need.

Responsibilities

• Serving as a role model—guiding and empowering residents and facilitating appropriate behavior around daily living skills, self-care, personal interaction, social relationships and constructive time management.
• Sustaining a nurturing and healthy household for all residents and staff alike.
• Monitoring residents' adherence to program policies and procedures, including curfew compliance and chores.
• Ensuring residents are properly signed in and out of the program.
• Ensuring residents complete required housekeeping activities.
• Conducting bi‑weekly to monthly room inspections.
• Collaborating with Mental Health Services staff to discuss resident progress and needs.
• Facilitating monthly house meetings and collaborating with program staff to schedule recreational, educational activities, and participating in case conferencing as needed.
• Overseeing and coordinating arrivals/transfers, new intakes, and discharges.
• Providing de‑escalation, mediation, and conflict resolution to address interpersonal conflict and/or safety concerns as appropriate.
• Working in collaboration with the Senior Director of Programs and Director of Maintenance to address all maintenance matters, including writing up service requests for routine and low‑maintenance repairs for both MMH and RH.
• Maintaining and managing inventory of welcome items, toiletries, cleaning supplies, and food for both MMH and RH.
• In collaboration with the Senior Director of Programs, managing emergencies including contacting appropriate staff; interacting with police, fire and medical personnel as needed.
• Preparing and maintaining accurate and complete progress notes, log entries, reports, and other required documents such as incident reports.
• Attending staff meetings and other agency events as necessary.
• Ensuring safety and evacuation procedures are appropriate, implemented and up to date.
• Conducting fire drills as scheduled and working with program staff to ensure that fire safety procedures are followed and documenting these events per MOCJ and Housing Plus guidelines.
• Assisting the Senior Director of Programs in communication and providing on‑call support.
• Preparing periodic reports and making recommendations to mental health staff as needed.
• Providing onsite training to new Residential Aide staff.

Pay

Hourly Rate: $25.50

Schedule

Work Schedule: M‑F, 9am‑5pm (4 days) / 11:00pm‑7:00am (one late day). Position is full‑time and may include holidays and/or weekends based on client need.