House Manager

About the role

Berklee is a global community of artists, educators, and creative entrepreneurs. As the world’s leading institution for music, dance, and theater, Berklee empowers inspired individuals to connect, innovate, and excel. The Concert Operations team is seeking a collaborative House Manager. This hybrid role splits time between remote administrative planning (40%) and lively on-site event execution (60%), reporting to the Associate Director of Front of House Operations. It is the perfect opportunity for an organized theater professional who loves live performances and thrives in a student-centered environment.

Responsibilities

• Act as the primary point of contact during assigned events, managing crowd control, troubleshooting patron requests, and serving as the direct liaison for production teams, artists, and security.
• Build detailed show info sheets, manage ticketing scanners, coordinate student usher event schedules, and evaluate front-of-house procedures to suggest creative process improvements.
• Supervise and guide the student usher staff on a per-show basis, fostering a supportive, inclusive, and professional growth environment for student workers.
• Coordinate venue accessibility layouts for patrons, ensure compliance with ADA standards, manage facility safety regulations, and safely secure facilities before and after events.

Requirements

• Three to five years of experience in a guest experience or front-of-house role within a performing arts or theater environment, including some supervisory experience.
• Excellent interpersonal and communication skills, with a high level of diplomacy when interacting with touring personnel, promoters, and the public.
• Outstanding organizational skills and the ability to remain calm, focused, and solution-oriented under pressure.
• Tech-savviness, with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems (such as Smartsheet, Etix, FileMaker, or When-to-Work).
• Absolute flexibility to work a seasonal schedule consisting of nights, weekends, and holidays dictated by the college’s academic performance calendar.

Benefits

Berklee fosters a vibrant, inclusive workplace that celebrates multiple perspectives and honors work-life balance. This position offers a highly supportive environment alongside a robust partial benefits package designed to support holistic well-being and professional growth. Admin hours can easily be performed from home when on-site tools are not required.

Pay

Hiring range: $21 to $29 per hour; hourly rate dependent on relevant experience and education.

Employee Type: Casual