House Manager - 3rd Avenue

Brooklyn Community Services (BCS) is one of Brooklyn’s first and largest non‑sectarian social services agencies, serving more than 10,000 individuals annually. 3rd Avenue is a NYC DHS transitional shelter program in Sunset Park, Brooklyn that provides employment assistance and permanent housing for young women ages 18‑25.

Responsibilities

• Complete intake screening and orientation of new clients
• Provide appropriate intervention and conflict resolution where/when necessary
• Complete required client‑related documents in the CARES database
• Update daily log book and Client Worker forms
• Conduct hourly room, floor, and facility safety checks
• Provide emergency coverage for the next shift when necessary (double shifts)
• Report daily census count to the Department of Homeless Services
• Distribute Metro cards and Laundry cards
• Prepare and assist with meals as needed
• Strip rooms, bag, store, and retrieve client personal belongings
• Assist with monthly fire drills and complete related reports
• Oversee weekly General Inspection
• Monitor client’s medication usage and log books
• Monitor fire safety and critical file log books on a monthly basis
• Answer phone calls and direct them to appropriate staff
• Maintain post and ensure a seamless hand‑off to the incoming shift; leaving the facility before relief arrives is strictly prohibited
• Participate in fundraising events
• Attend all mandatory meetings, trainings, and events
• Perform related administrative duties
• Perform other duties as assigned

Qualifications

• High school diploma with a minimum of two years’ experience working with young adults, or satisfactory equivalent
• F80 Certification required
• Experience working with C.A.R.E.S. Collaborative Homeless Management Information System
• Demonstrated ability to maintain professional boundaries
• Good oral and written communication skills
• Knowledge of special‑needs populations
• Familiarity with DHS procedures a plus
• Knowledge of Microsoft Word
• Must pass OMH fingerprinting and background check

Pay

$36,400 per year

Schedule

Full‑time – 35 hours per week; ability to work split shifts, including evenings, nights, and weekends. Personnel must remain on duty until formally relieved by the incoming shift; emergency coverage may be required during staffing shortages.