House Manager

Position Summary

The House Manager is responsible for leading smooth Front of House operation during events at the Pensacola Bay Center by performing the duties listed below.

Essential Duties And Responsibilities

• Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events
• Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processes
• Respond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment
• Collaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations
• Completes various records and reports
• Performs other related duties as assigned by venue management

Supervisor Responsibilities

• Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws
• Planning, assigning, and directing work
• Addressing complaints and resolving problems

Qualifications

• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Able to learn new skills

Education And/Or Experience

• High school diploma or GED required
• Associate’s degree preferred
• 1 to 2 years related experience and/or training or equivalent combination of education and experience
• Previous management experience in a similar venue

Skills And Abilities

• Experience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environment
• Work independently and able to exercise judgment and initiative
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned

Physical Demands

• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue
• Type on keyboard and maneuver a computer mouse
• Reach with arms and hands to finger, handle, or manipulate hardware and equipment
• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
• Work inside and outside the building is required, with possible exposure to adverse conditions
• Able to work extended and/or irregular hours including nights, weekends, and holidays