Manager

About the role

The primary function of this position is to assist the General Manager with assigned administrative and operational shift duties, provide guidance and direction to restaurant personnel, oversee, direct and assist in kitchen, dining and take-out operations, facilitate production and customer service, ensure safety regulations and quality standards are maintained and that customer satisfaction is achieved.

Responsibilities

• Assists General Manager with assigned administrative and operational shift duties.
• Oversees, directs and assists in kitchen, dining and take-out operations.
• Facilitates production and customer service.
• Maintains team members during shifts.
• Provides on-shift coaching and corrections.
• Sets and enforces breaks.
• Enforces federal and state labor laws.
• Supervises and motivates hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensures proper execution of all Friendly's food handling procedures and recipes, in compliance with all Daily Operating Procedures.
• Manages guest service by greeting, assisting guests and addressing issues and concerns.
• Works in a production position as needed.
• Manages guest service by greeting, assisting guests and addressing issues and concerns.
• Ensures all safety, security and sanitation policies are consistently executed.
• Opens and closes the restaurant, assigns and follows up on opening and closing Daily Operating procedures and housekeeping jobs to ensure cleanliness standards are maintained.

Requirements

• Must have a valid driver’s license and own a reliable vehicle.
• Must be 18 years of age.
• This is a 50 hour/5 day work week.
• Will train on site.

Qualifications

• Minimum of one (1) year of restaurant experience.
• Proven track record of achieving results and building successful teams.
• High school graduate or equivalent education.
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Capable of walking and standing during an entire shift.
• Frequent bending and squatting required.
• Read, write and communicate in English.
• Able to hear well amongst loud background noise.
• Able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must complete a full background check.

Skills

• Leadership
• Teamwork
• Customer Service
• Food Safety
• Time Management
• Problem Solving
• Communication

Benefits

• Free Ice Cream - half gallon to enjoy with your family weekly!
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs - short term and long term
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility

Pay

Competitive compensation and benefits.

Schedule

50 hours/5 days per week.