Hourly Supervisor/Department Manager

Hourly, non-exempt position reporting to the General Manager, Assistant General Manager, or Owner.

Responsibilities

• Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
• Train new hires, mentor team members in real time, and enforce company policies.
• Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Requirements

• 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
• Strong communication, basic math and cash handling, and multi-tasking abilities.
• Valid food handler or ServSafe manager certification (where required).
• Ability to stand or walk for up to 8 hours and lift up to 25-30 lbs.