Hourly Operations Manager- Go Karts & Arcade

What You'll Do

• Supervise a team of 15–50 attraction operators and guest service employees.
• Oversee daily operations of go-karts, rides, and entertainment attractions.
• Ensure all attractions operate safely, efficiently, and according to safety standards.
• Maintain employee attendance records and performance tracking.
• Assist with staff scheduling and operational planning.
• Conduct regular attraction checks to ensure safe and efficient operation.
• Support shift leads and front desk team members.
• Respond to guest concerns and ensure excellent customer service.
• Assist with holiday operations, special events, and peak tourism seasons.
• Help manage inventory and operational supplies.

Requirements

• High school diploma or GED.
• At least 1 year of leadership experience (Shift Lead, Supervisor, Assistant Manager, etc.).
• Able to work weekends and holidays.
• Able to work up to 45 hours per week.
• Able to stand for extended periods of time.
• Able to lift up to 39 lbs.
• Valid driver’s license required.
• Authorized to work in the United States.

Why You'll Love Working Here

Work in a fun, high-energy entertainment environment.
Leadership development and career growth opportunities.
Be part of a fast-growing national entertainment company.
Help create unforgettable memories for guests visiting Pigeon Forge.
Work where people come to play.

About The Environment

Our park serves thousands of guests visiting one of the most popular tourism destinations in the country. Team members enjoy working in an exciting environment featuring go-karts and arcade games.

Company Overview

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here. Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

Benefits

Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

$17-$18 per hour

Schedule

Full-time, flexible hours to accommodate weekend and holiday shifts.