Hotline Paralegal

About the role

Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care. LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all low-income New Yorkers.

LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer.

This is a fully remote position.

Responsibilities

• Answer phones and perform eligibility screening for low-income individuals and families seeking legal help
• Enter client information into a database and write case notes
• Give advice under the supervision of an attorney
• Schedule appointments and send appointment letters and follow-up information to clients
• Provide outside referrals
• Perform off-site intake outside of regular business hours as needed
• Work closely with supervising attorneys and learn about various legal practice areas

Requirements

• Excellent, consistent writing and interpersonal communication skills, especially the ability to interview and identify a client's needs quickly and accurately while actively listening with empathy and curiosity
• Excellent communication habits that are consistently prompt and responsive
• Excellent organizational skills, particularly regarding prioritizing and following through on tasks
• Ability to thrive in a fast-paced, highly structured, high-volume work environment while maintaining quality standards
• Consistent ability to pay close attention to detail and follow both written and oral directions
• Excellent, consistent computer skills, including case management software, Word, and email, with comfort learning new programs
• Motivation and enthusiasm for helping communities in need, and ability to work with people from a range of backgrounds, including low-income clients and LSNYC staff
• Capacity to work both individually and in a team, using a solution-oriented approach
• Track record of active support for diversity, equity, and inclusion, and a personal approach that values the individual and respects differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance
• Bilingual capacity in English and Spanish (required; a language test will be administered)

Benefits

All employees are strongly encouraged to continue to receive and maintain up-to-date COVID vaccinations unless they are unable to for medical or religious reasons.

Pay

Salary Range: $62,000—$108,315 USD (dependent on work history and experience).