Hotel Waterpark Manager

Responsibilities

• Oversee the day-to-day operations of both the indoor and outdoor waterparks.
• Ensure all attractions, pools, and water features are maintained, clean, and compliant with safety and health regulations.
• Collaborate with maintenance and engineering teams on preventative maintenance schedules and timely resolution of equipment issues.
• Maintain guest satisfaction within the waterpark, address concerns, and implement solutions to continuously improve the experience.
• Recruit, train, schedule, and supervise a team of lifeguards, attendants, and support staff.
• Conduct ongoing training and certifications, including lifeguard recertifications and emergency response preparedness.
• Support a culture of safety, accountability, and guest service.
• Ensure all team members adhere to resort policies, procedures, and brand standards.
• Support team engagement through ongoing recognition, coaching, and accountability.
• Be visible and approachable in the waterpark to ensure guest satisfaction and employee engagement.
• Respond to guest feedback and incident reports professionally and in a timely manner.
• Serve as the waterpark ambassador, promoting a welcoming, safe, and family-friendly environment.
• Aid in the development and execution of the department’s annual budget, including labor forecasting, supply purchasing, and revenue goals.
• Manage inventory and ordering of supplies (e.g., pool chemicals, uniforms, equipment) while maintaining appropriate par levels.
• Monitor payroll and control labor costs in accordance with business demand.
• Ensure compliance with all local, state, and federal guidelines, including OSHA and Department of Health standards.
• Maintain accurate records for water testing, chemical usage, incident reporting, and lifeguard certifications.
• Lead or participate in resort safety committee meetings and emergency training drills.
• Communicate and coordinate with other resort departments, including Front Desk, Housekeeping, F&B, and Activities, to support overall guest satisfaction.
• Participate in manager-on-duty rotations, especially during peak periods, holidays, and weekends.
• Be a positive role model who leads by example, is approachable, and embraces a hands-on leadership style.
• Stay informed of industry trends and innovative waterpark programming ideas to enhance the guest experience.
• Personal adherence to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines.
• Maintain overall “Confidentiality” of information as it relates to the brand, S & L Hospitality and ownership.
• Alternate “On Call” weekends with General Manager or participate in Manager on Duty program, if applicable.
• Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
• Follow all safety and security related guidelines and practices as required by the management company and/or the brand.
• Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
• Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.

Qualifications

• 2+ years of management experience in a waterpark, aquatic center, hospitality, or similar recreation environment.
• Lifeguard Instructor certification (or willingness to obtain) and then required to maintain throughout employment.
• Strong understanding of water safety, maintenance protocols, and staff training procedures.
• Ability to work flexible hours including weekends, evenings, and holidays as business demands.
• Excellent interpersonal, communication, and organizational skills.
• CPR, First Aid, and AED certification (or ability to obtain upon hire and then required to maintain throughout employment).