Hotel Self Parking Lot Auditor - San Antonio, TX

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, providing valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues. With a guest-first mindset, PMC delivers seamless, high-touch service to partners and guests.

About the role

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Responsibilities

• Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Arrive on time, follow company policies, and maintain a professional appearance and attitude.
• Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Requirements

• A high school diploma or GED is required.
• Previous customer service experience is preferred, but a positive, helpful attitude is essential.
• A valid driver’s license and reliable transportation are required.
• Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Must successfully complete and maintain a background check throughout employment.
• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Must adhere to uniform and grooming standards and maintain a clean, professional appearance.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

Skills

• Excellent communication skills, including active listening and clear articulation.
• Courteous, professional demeanor with patience, empathy, and attention to detail.
• Ability to work collaboratively with team members, supervisors, and clients.
• Comfortable using a personal cell phone for work-related communications or mobile apps (reimbursement provided per company policy).

Benefits

• Medical, vision, and dental insurance.
• Supplemental insurance: life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.

Pay

Hourly base rate (rates vary by market). Overtime pay is provided for all hours worked over 40 in a workweek at one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws.

Schedule

Full-time and part-time positions available. Shifts may include nights, weekends, and holidays.