Hotel Sales Manager - Ambassador Hotel Kansas City

Job Summary

The Sales Manager is responsible for booking meetings/catering needs, and local/social catering business. The Sales Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities, answering client questions, closing business, and handling walk-in customers to achieve or exceed activity goals.

Primary Job Duties

• Provide the highest quality of service to the customer at all times.
• Quick and timely responses to all calls, emails, and leads (no later than 24 hours).
• Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts.
• Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet.
• Develop strong, professional long-term business relationships.
• Attend networking events and become a member of civic organizations and/or industry associations.
• Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting.
• Create and maintain neatly organized files with all required and appropriate information.
• Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM.
• Work closely with the Catering Department on operations and event execution.
• Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
• Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges.
• Follow up with various departments to ensure any necessary feedback is communicated.
• Follow through on billing to ensure all monies are collected.
• Assist other sales/catering managers with site inspections as required.
• Participate in all property-specific customer functions.
• Assist with reporting as necessary.
• Provide sales support during shows, help drive sales initiatives set forth by DOSC s and conduct or attend training as needed.

Knowledge, Skills, And Abilities

• Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
• Must be able to lead, motivate, and relate to others.
• Must be customer service-oriented and have excellent hospitality skills.
• Must display a warm, friendly demeanor.
• Knowledge of Dining areas and competitive market.
• Ability to convert vision into specific and tangible actions to benefit the hotel and banquet space.
• Must be well-groomed, meet the dress code requirements, and be able to deal with associates and guests courteously and efficiently.
• Must possess clear, concise, written, and verbal communication skills.
• Proficient in Microsoft Office programs as well as Point of Sales systems. Will need working knowledge of Tripleseat and Open Table.
• An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.

Physical Demands

• While performing the duties of this job, is regularly required to move around the facility and stand for long hours during events.
• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch and lift to 25 pounds.
• Must be able to push, stand, reach with arms and hand, bend, stoop, kneel, crouch, and lift items weighing up to twenty-five pounds repeatedly.