HOTEL SALES COORDINATOR

Essential Duties and Responsibilities

• Coordination of all group business as contracted by the sales manager/DOS.
• Contact and provide appropriate follow-up on all signed/contracted business.
• Determine and coordinate all needs of the customer.
• Answer Sales office phone and respond to all sales inquiries accurately and timely.
• Manage the group guest room blocks in Delphi.
• Verify all reservations and group room blocks.
• Input promptly, correctly code and update all hotel information into the reservation system.
• Create Group Resumes & BEOs and attend weekly meetings.
• Effectively communicate with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management:
• Maintain well documented, accurate, organized and up-to-date file management to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Have and maintain accurate knowledge of hotel rates, strategies, discounts and promotions.
• Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner.
• Review and finalize group billing upon departure/completion of event.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.
• Aid in the coordination of site visits for guest rooms and spaces to tour.

Qualifications

• Possess excellent communication and writing skills.
• Possess excellent organizational skills and detail-oriented.
• Ability to maintain confidentiality of sensitive information.
• Understand and comply with all Company and departmental rules, regulations, policies, and procedures.
• Read, write, and communicate verbally in English.
• Computer proficiency and knowledge of Microsoft Office Suite and ability to learn new software.
• Communicate effectively with guests and team members at all levels.