Hotel Quality & Experience Advisor

About the role

EcoSure, the brand protection division of Ecolab, seeks a Brand Protection Advisor to join its team in Seattle, WA. The role involves conducting on-site evaluations, coaching, and insights to elevate food safety, guest experience, workplace safety, and operational excellence.

Responsibilities

• Deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.
• Partner with clients to identify risks, reinforce brand standards, and drive continuous improvement.
• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership.
• Work with other EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits each week, delivering an exceptional client experience.
• Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions.
• Support the growth initiatives of our company and our clients.
• Adhere to HIPAA guidelines while completing operational visits.

Requirements

• High school diploma.
• Two years of hospitality industry-related experience.
• Current and valid Driver’s License with no restrictions.
• Must reside within a commutable distance of Seattle, WA.
• Percent of overnight travel required: 100%.
• Ability to work occasional evenings, weekends, and overtime as business needs dictate.

Qualifications

• Bachelor’s degree in culinary, hospitality or business field (preferred).
• Multilingual (Spanish & French preferred).
• High-level customer service and advanced consultative skills.
• Strong planning and organizational skills and high attention to detail.
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines.
• Good judgment, and superior decision-making and problem-solving skills.

Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program.