Hotel Operations Manager (BOH) | Morris Inn

The University of Notre Dame is a mission-driven community where every employee is valued and supported, fostering an environment of care that nurtures the whole person—mind, body, and spirit.

About the role

The Operations Manager (BOH) is a high-energy leader responsible for the "heart of the house" operations across the Morris Inn and McKenna Hall. This role requires a strong presence across both properties, ensuring cleanliness and visual excellence of all guest rooms, dining venues, and shared campus environments. The Operations Manager oversees a diverse team of room attendants, housepersons, and overnight custodians to maintain elite standards while fostering an environment of enjoyment and excellence.

Responsibilities

• Maintain rigorous cleanliness standards for guest rooms, Rohr’s, Café J, Morris Inn public spaces, and McKenna Hall offices and public spaces.
• Lead high-energy morning/afternoon huddles and foster a positive, inclusive environment for a large, diverse team.
• Serve as a subject matter expert in HotSOS to manage room boards, track productivity, and streamline maintenance and front desk communication.
• Oversee the Turndown team to ensure a luxury evening experience that anticipates guest needs.
• Provide strategic direction to the Overnight Supervisor to ensure public spaces and office corridors are pristine for the start of the business day.

Requirements

• High school diploma or GED.
• 1 to 2 years of relevant experience.
• Customer service-oriented with the ability to lead and motivate 10+ associates.
• Detail-oriented and organized.