Hotel Night Audit & Reception Associate

About the role

Under the direction of the Supervisor, Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Responsibilities

• Greets and registers guests, issues room keys and provides information on hotel services, room location, and Hotel rewards program.
• Answers phones in a prompt and courteous manner according to standards of proper etiquette and in no more than 3 rings.
• Accommodates special requests for guests.
• Prepares reports and communications to staff.
• Exhibits professional demeanor through appearance and maintains a positive attitude toward all team members, guests and vendors.
• Provides the highest level of service possible in an efficient, courteous and professional manner and handles confidential and guest information with highest degree of integrity.
• Ensures Hotel occupancy is maximized and all guest accounts are checked in correctly.
• Accurately processes all cash and credit card transactions in accordance with established cash handling procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Processes Night Audit accounting operations to ensure financial controls and compliance.
• Balances and audits room revenue, product and service revenue, food and beverage revenue and telephone revenue for accuracy; assists in preparation of all reports relevant to daily revenues.
• Balances and audits all room tax charges, cashier reports, and guest house accounts for accuracy.
• Completes and transmits daily management/accounting reports with any supporting documentation ensuring accurate accounting of Hotel revenues and expenses.
• Prepares daily, weekly and month end reporting data.
• Communicates with appropriate Hotel Management to resolve accounting discrepancies and to request or provide information.
• Ensures all aspects of Hotel accounting are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
• Ensures guest special requests are fulfilled through seamless coordination with other departments.
• Promotes teamwork and quality service through strong working relationships with co-workers and managers throughout enterprise; practicing daily communications to ensure appropriate shifts and departments are communicated with.
• Ensures guest concerns are addressed promptly, and necessary issues are escalated to appropriate Hotel management.