Hotel Night Audit

About the role

Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.

Responsibilities

• Provides direction and support for all team members in order to achieve departmental goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs the night audit for date roll.
• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must be able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills.
• Must be able to work collaboratively and communicate effectively with team members at all levels of the organization.

SkillsMust have excellent customer service and interpersonal skills.

Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

Must have excellent written and verbal communication skills; must be fluent and literate in English.

Must be able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

Must have strong organizational and time management skills.

Must be able to work collaboratively and communicate effectively with team members at all levels of the organization.

Pay

N/A

Schedule

N/A