Hotel Housekeeper - Full Time

About the Role

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. This position also requires complete knowledge of the correct use of equipment.

The Q Center is more than a conference center—it’s an experience! With 40 years of expertise in meeting planning and special event production, Q Center is an industry leader offering boundless versatility and exceptional service. As the largest full-service conference facility in the Midwest, our 150,000+ square feet of IACC-certified meeting and event spaces host everything from Fortune 500 company meetings to small business training, fundraisers, and galas. Our 95 acres of recreational fun, local attractions, and gourmet cuisine ensure every guest experience exceeds expectations.

Responsibilities

• Thoroughly clean all assigned guestrooms according to standards, including high and low dusting, replacing linens, vacuuming, emptying wastebaskets, cleaning bathrooms, wiping mirrors and windows, and replacing towels.
• Complete pre-cleaning duties, such as replenishing guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, neat, and vacuumed according to the shift checklist.
• Restock the housekeeping cleaning cart for the next day’s use.
• Replenish chemical bottles while adhering to expiration and safety standards.
• Clean rooms with the door propped open per standards; if a guest cannot leave the room, dial 0 to request a supervisor or manager.
• Use the guest room phone to report room status.
• Maintain and update the manual guest room cleaning assignment document with room status.
• Report missing items (e.g., irons, hair dryers) to the Housekeeping Supervisor/Manager.
• Report maintenance repairs immediately by dialing 0 or notifying the Housekeeping Supervisor/Manager.
• Handle “Lost and Found” items according to standards.
• Ensure overall guest satisfaction.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Must be attentive, friendly, helpful, and courteous to guests and employees at all times.
• Ability to stand for an entire shift.
• Medium work—exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Flexible and long hours may be required.

Pay

Starting rate: $18.00/hour.

Benefits

• Paid time off
• 401(K) with employer match
• Holiday pay
• Medical, dental, and vision insurance with wellness credits
• Employee Assistance Program
• Basic life, AD&D, and disability benefits
• Employee meals