Hotel Front Office Supervisor - Esme Hotel

Duties & Functions

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• As needed, assist with scheduling, hiring and training front desk employees.
• Makes sure guest service representatives and night auditors are monitored, coached, and evaluated.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Follow all cash handling and credit policies.
• Comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
• Have knowledge of emergency procedures and assist when needed.
• Fills in and supports coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments and projects as requested by management.

Education & Experience

• A high school diploma/GED or equivalent education/experience required.
• Experience in a hotel or a related field preferred.
• Two (2) or more years of front desk experience required.
• Basic proficiency in computer skills including Microsoft office and hotel property management systems required.