Hotel Front Office Supervisor

Job Duties

• Oversees guest registration and room assignment.
• Makes or confirms reservations, verifies and collects payments, and issues room keys.
• Contacts housekeeping or maintenance for guest issues.
• Manages daily front desk operations and provides training to front desk clerks.
• Maintains front desk equipment and supplies and controls guest access to safe deposit boxes.
• Tracks and posts charges to guests' accounts, conducts bookkeeping duties, and records patron comments and complaints.
• Trains front desk staff in check-in/out procedures, telephone procedures, shift procedures, hotel amenities, and computer system operations.
• Trains front desk staff in and follows financial control procedures for cash, vouchers, inventories, and receivables.
• Processes Players Club applications and issues Players Cards.
• Performs other related duties as assigned.

Requirements

• Excellent interpersonal skills to foster a supportive team environment.
• Promotes superior guest service.
• Two to four years of hospitality experience at a hotel casino resort complex.
• Strong organizational, managerial, and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.
• Able to work various shifts, weekends, holidays, and flexible hours.
• Able to withstand prolonged standing.