Hotel Front Office Supervisor

About the role

The Front Office Supervisor at the Homewood Suites by Hilton Boston/Canton hotel is responsible for overseeing front office operations and supporting the management team. This position requires flexible scheduling, including weekends, holidays, AM/PM, and overnight shifts.

Responsibilities

• Assists in overseeing guest services and front office operations
• Ensures superior service is a priority
• Foster a positive, cooperative work environment between front office staff and management
• Cover shifts on the desk
• Aid the Assistant General Manager (AGM) with training new Front Office Team members
• Front Desk Duties:
• Greeting guests, completing the check-in/check-out procedures through the Property Management System while obtaining and storing pertinent information
• Taking reservations from incoming callers and inputting all information into the hotel management system
• Updating and canceling reservations in the system as requested by the guest
• Handling cash, credit card information, and goods at the property
• Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment for all
• Responding to all guest requests in a timely manner

Requirements

• Customer Service experience, preferably in a hotel setting
• Marriott experience is a plus
• High School diploma or equivalent
• Computer knowledge including intranet, Property Management System, WORD, and EXCEL
• Valid drivers license, and acceptable driving history subject to company approval

Qualifications

• Must have valid drivers license, and acceptable driving history subject to company approval

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills
• Proficient in using hotel management systems and related software

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

Compensation is commensurate with experience.

Schedule

Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability needed