Hotel Front Desk Supervisor - Courtyard by Marriott, Littleton, MA

About the role

We're looking for a dynamic, guest-focused Front Desk Supervisor to bring energy, leadership, and hospitality excellence to our team at the Courtyard by Marriott. You’ll set the tone for a memorable guest experience from the moment they walk through our doors, guide and support our front desk team, ensure smooth operations, and uphold the standards that Courtyard by Marriott and Lafrance Hospitality are known for.

Responsibilities

• Works to achieve a friendly atmosphere for fellow associates and hotel guests
• Displays exemplary performance as an example for the staff to emulate
• Performs training and revenue management strategies with the staff
• Supervises Guest Representatives, Night Auditors, and acts as Manager on Duty as needed
• Produces accurate financial reports on time
• Ensures that policy and procedure are followed and administered consistently
• Understands local health and safety codes
• Is knowledgeable about all brand standards
• Maintains a positive, cooperative work environment between personnel and management

Requirements

• Minimum 1-2 years hotel front desk experience
• Supervisory experience preferred
• Prior Marriott Brand experience preferred
• Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
• Excellent communication skills
• Comfortable with hotel computer reservation systems
• Ability to teach adult learners
• Available to work a flexible schedule (Nights & weekends)

Pay

$21 - $24 per hour

Schedule

Full-time, mix of shifts with weekend and holiday availability required.

Benefits

• Paid Time Off (PTO) & 401K
• Health & Dental insurance
• Brand-wide and company-wide room discounts
• 90-day and annual review program
• Extensive room for growth
• Paid training