Hotel Front Desk Manager

About the role

Hotel Park City, a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed and service‑driven Front Desk Manager.

Responsibilities

• Assists the Director of Front Office in managing and coordinating the daily activities of the guest service team (Front Desk Attendants, Drivers, Bell Attendants, Telephone Operators, Night Auditors) to ensure exemplary guest satisfaction and maximize hotel profitability.
• Ensures arrival, departure, and all other guest service interactions are conducted efficiently, professionally, and friendly.
• Interacts positively with customers and fellow associates, taking needed action to resolve problems while maintaining high quality and responsiveness.
• Helps reduce and resolve guest service complaints by anticipating potential problems through review of operational issues, business flow, and associate performance.
• Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
• Performs other job‑related duties as assigned