Hotel Front Desk / Guest Service Agent

About the role

S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents.

Key Requirements/Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Able to maintain a composed, gracious and professional attitude.
• Able to work with little supervision.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.

Benefits

• For all team members: eligibility to enroll in the 401(k) after 6 months of service, 100% match at 3% contributions, 50% up to 5%, paid Time Off – Sick & Vacation, Holiday Pay, growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties, travel discounts available through brands and locations that are a part of our current portfolio.
• For regular full time team members/leadership team: medical, dental, and vision insurance, opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance, flex spending.

Prioritization

The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Contact Information

Visit our website for the most up to date information on locations.