Hotel Front Desk Clerk

About the role

Welcome to Shri Hotels! We are seeking a dynamic and friendly Hotel Front Desk Clerk to join our dedicated team. Your primary responsibilities will include greeting guests, managing accounts, answering inquiries, and resolving issues to ensure a top-notch guest experience.

Responsibilities

• Welcome guests with a warm smile and provide check-in assistance.
• Manage guest accounts, including reservations, payments, and room assignments.
• Answer guest inquiries promptly and professionally, offering solutions to any concerns.
• Handle complaints efficiently and diplomatically, ensuring guest satisfaction.
• Ensure the cleanliness and safety of the hotel’s public areas.
• Follow all hotel policies and procedures to maintain a high standard of service.

Requirements

• Excellent communication skills, both verbal and written.
• Positive attitude and ability to work in a fast-paced environment.
• Basic computer skills, including proficiency with hotel reservation systems.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent, with some customer service experience preferred.

Qualifications

• Passion for hospitality and guest satisfaction.
• Team player with strong interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and procedures.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Time management skills.

Benefits

At Shri Hotels, we offer competitive compensation and benefits, including health insurance, paid time off, and opportunities for professional growth within our organization.

Pay

$12 - $14/hour

Schedule

Flexible schedule to accommodate your needs, including evenings and weekends as needed.

Contact

For more information about this opportunity, please contact [Contact Information].