Hotel Front Desk Clerk

About the role

The Front Desk Clerk is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner while ensuring compliance with brand standards and company policies.

Responsibilities

• Welcome and handle guest transactions in a quick, accurate and pleasant manner.
• Collects the proper payment including any cash deposits; balances all invoices, cash and check transactions upon end of shift.
• Takes reservations via phone or walk-in.
• Maintains a clean, stocked, and organized work areas at all times.
• Brews and serves coffee as needed.
• Strips linens and towels from the rooms as soon as guests check out as needed.
• Performs laundry duties, including sorting, washing, drying and folding as needed.
• Ensures the lobby and laundry area are clean and in proper working order.
• Keeps employee restroom and lobby restrooms maintained.
• Sets and verifies all wake-up calls.
• Attends all scheduled department meetings.
• Completes all shift duties by the end of each shift.
• Practices all company safety procedures to maintain a safe environment for team members and guests.
• Performs light shoveling and salting of sidewalks and entryways during winter conditions.
• Completes all required brand standard training and ensures adherence to established brand expectations.
• Completes all company training and adheres to all company policies, procedures, and guidelines, ensuring compliance and consistency in daily work practices.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.
• Assists with other duties, as assigned in a timely manner.

Requirements

• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time needed.

Qualifications

• Motel/hotel, retail or guest service experience preferred.

Skills

• Excellent communication skills.
• Customer service skills.
• Basic computer skills.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• On-demand pay with PayActiv (access to earned but not yet paid wages)

Pay

• $16.00 per hour

Schedule

• Flexible schedule to accommodate guest needs.